Xc30 offers several support channels, all available around the clock:
- Live Chat: Click the chat icon in the bottom right corner of the website. You can speak in Bangla and an agent typically connects within 1–3 minutes. This is the fastest route for urgent issues.
- Email: Email [email protected]. Standard issues are answered within 2 hours, and complex matters within 24 hours.
- FAQ & Help Centre: This page provides detailed answers to common questions — no waiting required.
Service hours: Support is available 24/7, seven days a week. Live Chat may experience slight delays between 10 PM and 6 AM Bangladesh time, but email can be sent anytime and receives quick responses.
When reporting an issue by email, including your username, a description of the problem, and any relevant screenshots will help speed up the resolution process.
Xc30 temporarily locks your account after 5 consecutive incorrect login attempts to protect your account. This safeguards you if someone tries to access your account without permission.
How to unlock:
- Automatic unlock: In most cases, the account unlocks automatically after 30 minutes. Wait and then try again.
- Password reset: Click the "Forgot Password?" link on the login page. A reset link will be sent to your registered email address.
- Contacting support: If the two methods above don't work, contact us via live chat or [email protected]. Your account will be unlocked after identity verification.
When reaching out to support, providing your registered email address, full name, and the approximate date of your last successful login will help us assist you faster.
Warning: If you haven't attempted to log in yourself and your account is locked, change your password immediately and notify support — this may indicate an unauthorised access attempt.
This is a slightly complicated situation, but a solution is possible. Follow these steps:
Step 1 — Recover email access:
First, try to regain email access using your email provider's (Gmail, Yahoo, etc.) recovery options. Once you've recovered email access, use the standard password reset process.
Step 2 — Contact Support Directly:
If you can't access your email, contact us via live chat or at [email protected] (from an alternative email) with the following details to verify your identity:
- Full name used on the account
- Phone number provided during registration
- Scan or photo of government ID
- Details of the last transaction made on the account (amount or date)
Once your identity is confirmed, our security team will help transfer your account to a new email. This process may take 24–48 hours for security reasons.
Deposit processing time depends on payment method:
- Mobile banking (bKash, Nagad, Rocket): Funds are usually credited to your account within 5–15 minutes.
- Bank Transfer: May take up to 1–3 hours.
- Online payment gateway: Usually instant, but may take 15–30 minutes due to bank verification.
If the money hasn't arrived after 30 minutes:
- Gather proof of payment (transaction ID, screenshot, or receipt).
- Contact live chat or [email protected] with your transaction ID.
- Our finance team will verify and resolve within 1–2 hours.
If the deposit fails completely: If a payment was successfully deducted but never credited to your xc30 account, the amount is usually returned automatically within 3–5 business days. If the delay persists, contact support with proof of the transaction.
Important: Make sure you're using the correct account number or reference when depositing. Deposits made with incorrect references take longer to process.
Xc30 gives the highest priority to responsible gaming. There are two options for taking a break or closing your account:
Option 1 — Time-out (temporary break):
- Go to Account Settings → Responsible Gaming → Timeout section.
- Choose a time period: 24 hours, 7 days, 14 days, or 30 days.
- Confirm. The timeout will take effect immediately and you won't be able to log in or deposit during this period.
- The account will reactivate automatically when the period ends.
Option 2 — Self-exclusion (long-term break or permanent closure):
- Go to Account Settings → Responsible Gaming → Self-Exclusion.
- Choose a period: 3 months, 6 months, 1 year, or permanent.
- Cannot be lifted before the self-exclusion period ends.
If you wish to permanently delete your account: Request via Live Chat or email. Withdraw all funds from your account first, as withdrawal becomes complicated after closure.
For more details, visit our Responsible gaming View page.
There are several ways to check the latest offers and promotions at xc30:
- Promotions page: After logging in, check the "Promotions" or "Offers" section on your dashboard. Here you'll find offers specifically available for your account.
- Banners & notifications: New offers are shown via banners on the homepage and in-app notifications after logging in.
- Email newsletter: If you consented to marketing emails during registration, new offers will come directly to your inbox. If you didn't consent, you can activate it from Account Settings.
Update schedule:
- Weekly promotions are updated every Monday morning.
- Special offers are released for major events such as the cricket season and festive occasions.
- Daily cashback and reload bonuses may be updated every day.
- Welcome bonus for new members is available immediately after registration.
Tips: Each offer comes with its own terms — including validity period, minimum deposit, and wagering requirements. Please read all conditions carefully before claiming an offer.
Xc30 maintains detailed records of all your activities. After logging in, you can view them as follows:
How to view gaming history:
- Log in to your account and click the profile icon in the top-right corner.
- Go to the "My Account" or "History" section.
- Go to the "Betting History" or "Game History" tab and select your desired date range.
- You'll see the date, time, bet amount, outcome, and win/loss amount for each game session.
Financial transaction records:
- From the same "History" section, go to the "Transaction History" tab.
- Here you'll see the date, amount, payment method, and status of every deposit and withdrawal.
- You can filter by date to find records from a specific period.
How long records are kept: xc30 retains gaming and transaction records for at least 12 months. To view older records, contact the support team — they can provide information from the archive.
Download or print records: You can export transaction history in PDF or CSV format from the transaction history page, useful for tax or personal record keeping.