Xc30 believes that online gaming should be a fun and entertaining activity, never a problem. We promote responsible gaming and provide various tools and resources for players to play safely and in control. Your wellbeing is our top priority.
Struggling with gaming issues? We're here to help.
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Gaming should be entertainment and fun. If it becomes a source of stress or anxiety, take a break and seek help.
Play only with money you can afford to lose. Never play with borrowed money or funds needed for essential expenses.
Set specific time limits and stick to them. Long sessions can lead to fatigue and poor decisions.
Gaming should not interfere with other activities in your life - work, family, social relationships.
Review your gaming behavior regularly. Recognize warning signs and take action when needed.
Don't try to recoup losses by betting more after losing. This leads to even bigger problems.
Important: If you think you or someone you know has a gaming problem, seek help immediately. Early intervention can prevent the problem from getting worse. You're not alone, and help is available.
Responsible gaming means engaging in gaming in a way that remains safe, controlled, and entertaining. It doesn't negatively impact your finances, time, or mental health. At xc30, we believe online gaming should be an enjoyable activity that plays a positive role in your life.
Most people gamble responsibly and experience no problems. However, for some individuals, gaming can spiral out of control and lead to negative consequences. Problem gaming can affect your finances, relationships, work, and mental health.
Our responsibility as xc30 is to:
Responsible gaming is a shared responsibility. Your responsibilities as a player:
Remember: Gaming is entertainment, not a source of income. In the long run, the casino always has the edge. View gaming as an entertainment expense, not a way to make profit.
Xc30 provides various powerful tools to keep your gaming under control. These tools are available in your account settings and easy to set up.
Set the maximum amount you can deposit within a specific time period. Once the limit is reached, you won't be able to deposit again during that period. Requests to increase the limit take effect after a 72-hour cooling period, but decreases are immediate.
How to Set: Account Settings → Responsible Gaming → Deposit Limits → Select amount and period → Confirm.
Set the maximum amount of BDT you can afford to lose. Once this limit is reached, you won't be able to play for that period. Loss is calculated as total bets minus total winnings.
Set the maximum time you can play in a session. When time runs out, you'll get a warning and be automatically logged out. This helps you avoid long sessions and take breaks.
Set a reality check to remind you at regular intervals how long you've been playing and how much you've won or lost. This helps you stay aware and make informed decisions.
If you feel you need a break, you can choose a time-out or self-exclusion:
During self-exclusion you cannot log in, deposit, or play. You also won't receive any marketing communications during this time. Self-exclusion periods cannot be lifted before they expire.
To set self-exclusion: Account Settings → Responsible Gaming → Self-Exclusion → Select Duration → State Reason → Confirm.
Tips for using tools: Set limits before any signs of problems appear. Set limits when you feel calm and rational, not while playing. Once set, stick to your limits and don't change them easily.
Identifying problem gaming is the first step. Seek help if these signs appear in yourself or others.
Self-Assessment Questions: Ask yourself honestly - have you spent more than you can afford? Is gaming interfering with your daily life? Are family or friends concerned about your gaming? Are you having trouble controlling your gaming? If the answer to any of these is yes, seek help.
By following these practical tips, you can ensure a safe and enjoyable gaming experience.
If you or someone you know is struggling with a gaming problem, know that help is available and you're not alone. Professional support and resources are available.
Our customer service team can provide information on using responsible gaming tools and help resources:
Email Support
Live Chat
Available 24/7
If you need professional help, the following organizations provide free and confidential support:
Counseling and support for mental health and addiction issues are available in Bangladesh. Contact local mental health services and helplines.
Professional psychologists and counselors can provide specialist therapy to address gaming addiction and related issues.
Connecting with others who have similar experiences can be incredibly helpful. Look for local or online support groups.
If you want to talk to someone about your gaming problem:
Remember: Seeking help is an act of courage. Problem gaming is a recognized condition and treatment is available. The sooner you reach out for help, the faster you'll start feeling better and regaining control of your life.
Xc30 takes minor protection extremely seriously. Our services are strictly for those 18 years or older and we enforce this rigorously.
Every account at xc30 goes through a strict age verification process:
Parents and guardians play a crucial role in protecting their children:
If you suspect a minor is using xc30, please notify us immediately. We will investigate promptly and take appropriate action. Your report will be kept confidential.
If you're a family member or friend of someone struggling with a gaming problem, know that your support is incredibly important. Here are some guidelines on how you can help.
Watch for these changes in your loved one:
Support for families: You may also benefit from support groups or counseling. A loved one's addiction affects the whole family, and your need for support is valid.
Responsible Gaming FAQs
Wagering requirements for bonuses at xc30 are a specified number indicating how many times you must bet before you can withdraw your bonus money. For example, if you receive a BDT 100 bonus and the wagering requirement is 20x, you'll need to wager a total of BDT 2000 before withdrawing the bonus. Wagering is calculated based only on your bet amount, not wins or losses. Each game may contribute differently — some games contribute 100% while others contribute less. You can view your current wagering progress in account settings. Bonus money remains locked until wagering is complete. Detailed terms are clearly stated on each bonus offer page.
To complete account verification or KYC process at xc30, you need: 1. Proof of identity - clear photo of national ID card, passport, or driving license; 2. Proof of address - utility bill, bank statement, or government document showing your address; 3. Selfie or live photo - photo of you holding your identity document. All documents should clearly show name, photo, and date of birth. After uploading documents, our team typically reviews within 24-48 hours. During busy periods or if additional verification is needed, it may take up to 72 hours. You'll be notified by email once verification is complete. Withdrawals may be on hold until verification is complete.
Xc30 is committed to responsible gaming and player protection. We want to provide you with a safe, fun, and controlled gaming experience. Need help? We're here.
Self-control tools always available
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Player Protection First